Terms of service.

By installing, opening, or otherwise using the AI Reply Assistant app or website, you agree to these terms. If you do not agree, do not use the app and please uninstall it.

Subject to these terms, Flowbie PTE. LTD. (“Flowbie”, “we”, “our”) grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the app on Apple devices that you own or control, in line with the App Store Usage Rules.

You may use AI Reply Assistant only if you are at least 18 years old and have the legal capacity to form a binding contract. If you are using AI Reply Assistant on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

You agree not to:

• Use the app to send spam, phishing, harassment, or other unlawful messages.
• Use the app in a way that violates the terms of WhatsApp, Telegram, Instagram, Messenger, or any other platform AI Reply Assistant connects to.
• Reverse-engineer, decompile, or attempt to extract the source code of the app, except to the extent expressly permitted by Singapore law.
• Resell, sublicense, or commercially redistribute the app.
• Use the app for any unlawful or fraudulent purpose.
• Generate or request sexually explicit content.
• Create content that sexualises or endangers a child.
• Incite violence, help develop weapons, or write hateful content aimed at a person or group.
• Impersonate a person or organisation, or use the app for deceptive bots, fake reviews or election interference.
• Stalk, covertly track or surveil another person.
• Try to get around an AI model’s safety limits, for example by jailbreaking it.
• Use more than one account, or a new account after a suspension, to obtain AI Credit or promotional credit you are not entitled to.
• Use AI output as legal, medical, financial or employment advice, or to decide something about a person, without review by a qualified professional.
• Use an AI feature in a way that breaches Anthropic’s Usage Policy or Apple’s acceptable-use requirements for the Foundation Models framework.

We may suspend or terminate your access to features that depend on our cooperation if we reasonably believe you have breached this section.

Flowbie is not affiliated with, sponsored by, or endorsed by Meta, WhatsApp, Telegram, Instagram, or Messenger. Each connected platform retains the right to enforce its own terms against your use of that platform — including your use through AI Reply Assistant. You are responsible for complying with their terms. Flowbie is not liable for any action a third-party platform takes against your account on that platform.

WhatsApp Terms of Service · Telegram Terms of Service · Instagram Terms of Use · Meta Terms of Service

Apple Intelligence features are provided by Apple under Apple’s terms and run on your device or on Apple’s Private Cloud Compute. We do not control or modify Apple’s models or terms.

Apple’s acceptable-use requirements for the Foundation Models framework also apply to the Apple Intelligence features, and to you as a user of them.

Once you set Claude up, the AI features you choose Claude for in Settings › AI Features run on Claude, and on a device where Apple Intelligence is not available, every AI feature does. Each one sends Anthropic the content it works on, as the privacy policy describes.

With your own Anthropic API key, your use of Claude is governed by Anthropic’s terms and your separate billing relationship with Anthropic. Flowbie is not a party to that relationship. We do not see, store, or proxy your key, your prompts, or your replies.

With AI Credit, we send the request to Anthropic on your behalf under our own commercial agreement with them, and you have no contract with Anthropic. In exchange you accept two conditions: your use must comply with Anthropic’s Usage Policy, because a breach is attributable to our account rather than yours; and the request passes through our servers so it can be metered, as described in the privacy policy. We do not log or store the content of those requests.

AI Credit is offered on the models and features we make available through it, which may be narrower than what the Anthropic API offers directly and may change. Where a feature requires your own key, the app says so. If we withdraw AI Credit as a product, unspent credit is handled as set out in section 14, which also explains when a single account is suspended.

You are responsible for the prompts and the chat context you choose to send to Claude, including any obligations you have to the original senders of those messages.

The Web Browser acts on websites at your instruction. You are responsible for what it does there, including following each website’s terms, and for approving or declining each step it asks about.

Your messages, drafts, Skills, and other content remain yours. We do not claim a licence to them and we do not store them. If a third party (Apple, Anthropic, Meta, Telegram) receives content as part of a feature you have chosen to use, that third party’s terms apply to their handling of it.

The one case where your content reaches us at all is AI Credit, where a request passes through our servers on its way to Anthropic so that it can be metered. We handle it only for that purpose and for the time it takes: we do not log it, store it, use it to train anything, or disclose it, and the licence you grant us is limited to transmitting it on your instruction.

The Flowbie name, the AI Reply Assistant name, our logos, and the app’s source code are owned by Flowbie PTE. LTD. or our licensors. Apple-provided icons, frameworks (including Foundation Models, Siri, and CloudKit), and assets remain the property of Apple Inc.

The Whatsmeow bridge, Telegram’s TDLib, the Messagix bridge (Instagram and Messenger), and the SwiftAnthropic SDK are provided under their respective open-source licences. Nothing in these terms grants you any right to those open-source components beyond what their respective licences provide.

The app is provided on an “as is” and “as available” basis to the maximum extent permitted by Singapore law. Replies, summaries, and analyses produced by AI features are probabilistic outputs and may be incorrect, misleading, or inappropriate. You should review every draft before sending it. AI output is not legal, medical, financial or other professional advice. We make no warranty that the app will be uninterrupted, error-free, or compatible with any particular device or platform configuration.

We do not guarantee the availability, accuracy, or behaviour of the third-party services AI Reply Assistant connects to, including WhatsApp, Telegram, Instagram, Messenger, Apple Intelligence, and Anthropic.

To the maximum extent permitted by Singapore law, Flowbie’s aggregate liability to you arising out of or in connection with the app or these terms is capped at the greater of (i) the total subscription fees you have paid to Flowbie in the twelve months immediately preceding the event giving rise to the claim, or (ii) S$50.

To the maximum extent permitted by Singapore law, Flowbie is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

Nothing in this section limits liability that cannot be excluded under Singapore law, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify and hold harmless Flowbie PTE. LTD., its officers, directors, employees, and contractors from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your breach of these terms, (b) your breach of a connected platform’s terms, or (c) your unlawful use of the app.

You may terminate these terms at any time by uninstalling the app and discontinuing use. The app does not require an account with us. If you signed up for product updates or bought AI Credit, delete that data first from Settings › About › Product updates and from Delete AI Credit Account on the Claude screen. The privacy policy explains what is kept afterwards.

We may suspend or terminate your licence if you materially breach these terms, if continued provision is unlawful, or if Apple removes the app from the App Store. Sections 7 (intellectual property), 8 (disclaimers), 9 (limitation of liability), 10 (indemnification), and 12 (governing law) survive termination.

These terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles. You and Flowbie submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these terms or the app.

We may revise these terms from time to time. The current version is dated at the top of this page. If we make a material change, we will give reasonable notice — for example, by updating the effective date and posting a notice in the app — before the change takes effect. Continued use of the app after the effective date constitutes acceptance.

13 October 2026. Section 02 now sets the minimum age at 18, in place of the App Store rating. Section 03 adds sexually explicit content, content that endangers a child, violence and hate, impersonation and deceptive bots, surveillance of another person, getting around an AI model’s safety limits, using several accounts to obtain credit, and relying on AI output as professional advice. Section 05 adds Apple’s acceptable-use requirements and says you are responsible for what the Web Browser does at your instruction. Section 08 says AI output is not professional advice. Section 11 now says that AI Credit and product-update data can be deleted from inside the app, in place of saying there was nothing to delete.

The Free plan requires no payment. AI Reply Assistant Solo, Duo and Pro are auto-renewable subscriptions. All three unlock unlimited Skills and Quick Replies, up to 256 recipients per scheduled message, unlimited Apple Intelligence actions, Premium Shortcut templates, and the option to bring your own Anthropic API key; they differ only in how many messaging accounts you may connect at once — Solo one, Duo two, Pro all four. Each is offered on two billing periods, each with a 7-day free trial: Solo US$2.99 per month or US$19.99 per year; Duo US$4.99 per month or US$32.99 per year; Pro US$7.49 per month or US$49.99 per year. Prices are charged in your local currency and may vary by region; the exact price and billing period for your region are shown on the App Store at the time of purchase. Payment is charged to your Apple ID account on confirmation of purchase.

You may move between plans at any time. Moving to a plan with more connected accounts takes effect immediately; moving to a plan with fewer takes effect at the end of the period you have already paid for, and any accounts above the new plan's allowance are disconnected then. The app warns you before that happens and keeps your default platform connected.

Your subscription renews automatically for the same period at the then-current price unless you cancel it at least 24 hours before the end of the current period. Your Apple ID is charged for renewal within 24 hours before the period ends. You can manage or cancel your subscription, and turn off auto-renewal, in your Apple ID account settings on your device after purchase. If you cancel, you keep your plan's access until the end of the period already paid for.

If a free trial is offered and you buy a subscription before it ends, any unused portion of the trial is forfeited. All payments, billing, and refunds are handled by Apple under the Apple Media Services Terms (see the next section); Flowbie does not process payments and cannot issue refunds directly. Refund requests are subject to Apple’s policies.

We may change Pro’s price, plans, or the features included in each plan. Any change applies prospectively, from your next renewal — it does not affect the period you have already paid for, and a price increase takes effect only after Apple obtains your consent where required. Apple Intelligence features are available on every plan and are not contingent on a paid subscription.

AI Credit

AI Credit is an optional one-off purchase that lets you use Claude without holding an Anthropic API key. It is a prepaid consumable: it is not currency, has no cash value, cannot be transferred, exchanged, or withdrawn, and can be spent only on Claude usage inside the app. Buying it requires signing in with Apple, and the balance belongs to that Apple Account.

Credit does not expire. Each request draws down the balance at the metered rates shown in the app, which reflect what the request actually consumed. A request starts whenever the balance is above zero. Because a request is priced only once it has finished, a request that starts always completes, and if it costs more than the balance held, the shortfall is carried forward and deducted from your next purchase. We may change the metered rates or the credit granted per purchase; changes apply only to purchases and usage after they take effect, never retroactively to credit you already hold.

Paying for a Solo, Duo or Pro plan also adds a one-off promotional credit to the balance of the Apple Account that signs in, once per Apple Account. It is added once the plan has been paid for, not during a free trial, and its amount depends on the plan. It is not purchased, so it carries no cash value and is not separately refundable, and it behaves like the rest of your balance in every other respect — including being forfeited if you delete your AI Credit account. We may vary or withdraw it for future subscribers at any time.

Deleting your AI Credit account from inside the app erases the balance and the usage history, and unspent credit is forfeited. A record of each purchase and of any promotional credit is kept, with your Apple identifier replaced by a one-way code, together with any amount the account owed, its refund history and whether it was suspended. We keep these so that a refund request made after deletion can still be answered and so that deleting an account cannot be used to clear a debt or a suspension. If you sign in again with the same Apple Account, they apply to the new account; the privacy policy describes them in full.

An account is suspended automatically when Apple grants a refund after any of the refunded credit has been used, or when a second purchase on it is refunded. We may also suspend an account where we reasonably believe it is being used in breach of section 03 or of Anthropic’s Usage Policy. A suspended account cannot spend its balance or receive the promotional credit. A purchase made while suspended is still added to the balance, where it first pays off any amount owed; you can ask Apple to refund a purchase whose credit you have not used, and we will tell Apple it is unused. If you think a suspension is a mistake, contact us. If we withdraw AI Credit as a product, we will honour existing balances for a reasonable period or arrange a refund for unspent credit.

As with subscriptions, Apple processes the payment and handles refunds under the Apple Media Services Terms; we cannot issue refunds directly. When you ask Apple to refund AI Credit, or a plan whose promotional credit you received, Apple asks us about the purchase. The app asks you once, before your first purchase of credit, whether we may answer; buying does not depend on your answer, and you can change it at any time with Share Usage for Refunds in your AI Credit account. If you allowed it, we tell Apple that the purchase was delivered, what share of its credit was used, whether you had promotional credit before buying it, and our preferred outcome: that the refund be granted if none of the credit was used, and declined once any of it has been used. If you declined or have not answered, we tell Apple nothing. Your answer changes only what we tell Apple, not anything else in this section. Apple weighs what we tell it when deciding, and the decision is Apple’s alone.

While Apple decides, the unspent credit from the purchase in question is held and cannot be spent; it is released if Apple declines the refund, and after 14 days if Apple has not decided by then. If a refund is granted, the credit it paid for is taken back — or, for a partial refund, the share of it that Apple refunded. If that credit had already been spent, the shortfall is deducted from your next purchase and the account is suspended. The same applies to the one-off promotional credit that comes with a plan if that plan is refunded. If Apple later reverses a refund, the credit taken back is returned.

The standard Licensed Application End User License Agreement set out in Apple Media Services Terms (Schedule A) applies to your use of the app to the extent Apple requires. In case of conflict between Apple’s standard terms and these terms, Apple’s standard terms control to the minimum extent required by Apple. Apple is a third-party beneficiary of these terms, entitled to enforce them against you only as required by Apple.

• Email: [email protected]
• Post: Flowbie PTE. LTD., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
• UEN: 202521628Z